Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all services purchased from Paatheya Solutions through paatheya.com, including platform subscriptions, one-time setup and design engagements, and escrow-funded bookings placed through our Destination Management Company (DMC) network. By making a payment to us, you accept the terms set out below.

1. Subscription plans

Platform subscriptions (Travel CRM, itinerary builder, consolidator portal access) are billed in advance for the chosen term.

• You may cancel a subscription at any time from your dashboard or by writing to Connect@paatheya.com.
• Cancellation takes effect at the end of the current billing cycle. Your account stays active until that date.
• Monthly subscriptions are not refunded for the cycle already in progress.
• Annual subscriptions cancelled within 7 days of first activation are refunded in full, less any setup or migration work already delivered. After 7 days, the unused whole months of an annual term are refunded on a pro-rata basis.
• We do not auto-charge a renewal without prior notice; renewal reminders are sent at least 7 days before the billing date.

2. Setup, design and consulting fees

One-time engagements — website and brand builds, CRM configuration, API and consolidator integrations, yield and costing audits — are quoted and invoiced separately.

• Cancellation before work begins: full refund of the advance, less payment-gateway charges.
• Cancellation after work begins: refund of the unutilised portion, assessed against the milestones delivered and signed off up to the cancellation date.
• Once a project is delivered and approved, the fee is non-refundable. Defects reported within the agreed support window are corrected at no additional cost.

3. Escrow deposits and DMC bookings

Funds placed in our B2B escrow profiles for wholesale ground bookings are governed by the cancellation policy of the supplying DMC, hotel or transport operator for that specific booking, which is disclosed to you in writing before the deposit is confirmed.

• Amounts still held in escrow and not yet released to a supplier are returned to your registered account in full.
• Amounts already released to a DMC or supplier are refundable only to the extent that supplier's cancellation terms allow.
• Paatheya does not levy its own cancellation charge on escrow deposits; only supplier-side charges and applicable taxes are deducted.

4. Non-refundable items

• Third-party charges paid on your behalf — domain registrations, SSL certificates, hosting, licence fees, WhatsApp Business API and messaging credits, and paid media spend.
• Payment-gateway and bank transaction charges.
• Applicable GST and other statutory taxes already remitted to the authorities.
• Services fully consumed, including completed training sessions and delivered consulting reports.

5. Refund method and timelines

Approved refunds are processed to the original payment method only. We initiate the refund within 7 working days of approval; the amount typically reaches your account within 5–10 working days after that, depending on your bank or card issuer. We will share the reference number once the refund is initiated.

6. How to request a refund

Email Connect@paatheya.com from your registered address with your agency name, invoice number, payment date and the reason for the request. We acknowledge every request within 2 working days and confirm the outcome within 7 working days. If a request is declined, we will explain why and set out the clause it falls under.

7. Disputes

If you are not satisfied with a refund decision, write to us with the subject line “Refund Escalation” and the matter will be reviewed by the proprietor. Any dispute that remains unresolved is subject to the laws of India, with exclusive jurisdiction in the courts of Bangalore, Karnataka.

8. Contact

Paatheya Solutions
Sector 6, HSR Layout, Bangalore, Karnataka 560102
Email: Connect@paatheya.com  ·  Tel: +91 9380412421