Rohit Kulkarni
Founder & CEO
Sahyadri Trails Holidays · Pune
Quotes that used to take a full day now go out before the client hangs up
We run 40-odd Konkan and Sahyadri departures a month, and our biggest leak was quotation turnaround. Every enquiry meant a Word document, three rounds of copy-paste from old files, and a PDF that looked different depending on who made it. Paatheya rebuilt the whole thing as a whitelabeled web itinerary on our own subdomain — day-wise cards, hotel photos, inclusion and exclusion blocks, and a live cost sheet that recalculates when we swap a 3-star for a 4-star. Our sales team now sends a link inside eight minutes of the call ending, and clients forward it to their families instead of asking for a re-quote. Conversion on cold enquiries went from roughly one in nine to one in five over the last two seasons.
Ananya Dasgupta
Co-Founder
Eastern Compass Journeys · Kolkata
The follow-up leak was costing us more than any discount ever did
We were losing bookings not to competitors but to silence — an enquiry would come in on Friday evening, nobody picked it up on Saturday, and by Monday the traveller had booked elsewhere. Paatheya set up the CRM with a Kanban pipeline, automatic WhatsApp acknowledgements the moment a form is submitted, and escalation reminders that ping a second consultant if a lead sits untouched for four hours. Our average first-response time dropped from around nine hours to under twenty minutes. The payment-reminder automation alone recovered close to seven lakh in balance payments last quarter that we would otherwise have chased manually or written off.
Meera Nair
Managing Director
Backwater Bloom Voyages · Kochi
Direct houseboat and resort rates, and an escrow that finally lets me sleep
Kerala is a relationship market, and for eleven years I bought through two layers of middlemen because I had no other way to guarantee a room in season. Paatheya's DMC desk put us on direct contracts with houseboat operators in Alappuzha and three resort groups in Thekkady, and the difference on a standard six-night package was between eleven and fourteen percent. What convinced me more than the rate was the escrow structure — advance sits protected until the voucher is confirmed on both sides, so I am no longer wiring lakhs to a WhatsApp contact and hoping. Two peak-season disputes were settled in under 48 hours by their operations team without me making a single phone call.
Harpreet Singh Bedi
Director of Operations
Golden Route Travels · Amritsar
We stopped paying a sub-agent to do what we could do ourselves
For years our air ticketing went through a Delhi sub-agent who kept a slice of every PNR and gave us nothing in writing. Paatheya handled the documentation, the deposit paperwork and the compliance checks to get us our own agency logins on Akbar B2B, MakeMyTrip and Yatra, and then — this is the part that mattered — sent someone to sit with my four booking staff for two full days until they were confident on each console. The commission we were losing to that middle layer has come straight back to us. On a month of roughly 300 domestic segments, that is a meaningful number, and the reconciliation is finally clean because every booking sits under our own credentials.
Fatima Sheikh
Managing Partner
Crescent Skyline Travels · Hyderabad
We finally look like the company we actually are
Our old website was built by a cousin in 2019 and it showed — no mobile layout, a contact form that emailed a defunct address, and Google had us nowhere for Hajj and Umrah packages despite twenty years of doing them well. Paatheya rebuilt the identity from the logo down, structured the site around our four real service lines, and did the local SEO groundwork including the Google Business profile we had never verified. We now sit on the first page for several Hyderabad-specific searches and the enquiry form actually reaches the sales inbox. Organic enquiries went from two or three a week to fifteen to twenty, and the quality is better because people arrive already understanding what we do.
Vikram Rathore
Proprietor
Marwar Heritage Tours · Jodhpur
They found the money that was already in my business
I did not want new software, I wanted to know why a good season still ended with a thin bank balance. Paatheya's team went line by line through eighteen months of costing sheets and found the answer in three places — guide costs absorbed instead of billed, a fuel-and-toll assumption we had not revised since 2023, and a habit of discounting the whole package instead of trimming one inclusion. They rebuilt our pricing model with seasonal bands and a floor price per vehicle category that my staff cannot quote below without approval. Same volume of Jaisalmer and Jodhpur departures this winter, but net margin improved by just over sixteen percent. No new bookings needed, just better arithmetic.
Arjun Menon
Head of Sales
Coastline Escapes · Chennai
The interactive quote does half the selling for us now
The thing nobody tells you about selling honeymoon packages is that you are usually selling to two people who are not in the same room. Our old PDF quotes got forwarded, screenshotted and misread. The web itinerary Paatheya built for us has an optional-upgrades panel — the couple can toggle a sunset cruise or a pool villa night and watch the total update themselves. Half our clients now arrive at the call having already picked their upgrades, which quietly raised our average ticket size by around nine percent. It also stopped the endless revision cycle, because they change things on the link instead of asking me to remake the document.
Shalini Agarwal
Founder
Ganga Vista Retreats · Varanasi
Every conversation about a booking now lives in one place
Running a small team means everyone knows everything until suddenly they do not, and one staff member's resignation used to take three months of client history with them. The CRM Paatheya configured keeps enquiry notes, quotes sent, payment status and WhatsApp threads attached to the booking itself, so anyone can pick up a file cold and be useful in two minutes. The document locker for passports and visa papers replaced a very unsafe shared folder we had been using for years. My only honest criticism is that the first fortnight was genuinely hard — my older staff resisted logging calls — but their team ran two extra training sessions at no charge and it stuck.
Prakash Borah
Director
Brahmaputra Wilds Expeditions · Guwahati
Northeast ground handling that does not depend on one person's phone
Selling Kaziranga, Tawang and Majuli from Guwahati is easy. Delivering them consistently when your only ground contact stops answering during peak season is not. Paatheya built us a vetted vendor panel across Assam, Meghalaya and Arunachal with rates locked in writing and a documented backup for every lodge and vehicle line. Last November a Shillong homestay cancelled on us with two days' notice for a group of fourteen, and the replacement was confirmed the same evening without me having to call in a favour. For an operator in this region, that reliability is worth more than the rate difference — though the rates improved too.
Sameer Chauhan
Founder
Nimbus Corporate Travel · Gurugram
Corporate clients audit you. Now our paperwork survives it.
We service four mid-size IT companies, and their finance teams ask questions that a WhatsApp-based booking process simply cannot answer. Getting our own consolidator credentials through Paatheya meant every ticket, hotel voucher and cancellation now generates a document under our own agency name with a traceable reference. The rail and hotel console access came through faster than I expected, and the ledger view means I can reconcile a month in an afternoon instead of a week. One client's audit last quarter closed with zero queries raised against travel, which had never happened before.
Lalita Patil
Proprietor
Saffron Lane Tours · Nashik
A one-woman agency that no longer looks like one
I run this business largely alone and my worry was always that clients booking a two-lakh European holiday would not trust a single operator with a Gmail address and no website. Paatheya gave me a proper domain, a business email, a clean site with real itinerary pages, and a set of Canva templates so I can post consistently without hiring a designer. They also wrote the first eight blog posts around Nashik and Maharashtra departures, which is where a surprising amount of my traffic now comes from. Enquiries have roughly tripled, and more importantly nobody asks me any more whether I am a real company.
Deepika Joshi
Managing Director
Himalayan Quill Travels · Dehradun
We learned to stop discounting the package and start defending the price
Char Dham season is brutal on pricing — every operator undercuts the next and everybody ends up working for the vehicle owner. Paatheya's consulting engagement gave us a proper per-pax cost model that separates fixed from variable costs, so for the first time my team could see exactly which departures were subsidising which. They also taught us to build three tiers instead of negotiating one, and the middle tier now takes about sixty percent of our bookings at a price we would never have quoted last year. Revenue is up but more importantly the panic discounting stopped, because everyone can see the floor on their screen.
Imran Qureshi
Operations Head
Dal Lake Voyagers · Srinagar
Twelve versions of the same Kashmir package, built in an afternoon
Kashmir sells in variants — four nights, six nights, with Gulmarg, with Pahalgam, with Sonmarg, shikara upgrade or not — and we used to maintain each as a separate document that drifted out of sync. The template system Paatheya built lets us keep one master and generate variants in minutes, with pricing that pulls from a shared rate sheet so a hotel revision updates everywhere at once. During the April rush we sent out over two hundred quotes with two people. The offline PDF export matters here too, because a lot of our B2B partners still forward documents on WhatsApp in areas with weak data.
Ravi Teja Reddy
Co-Founder
Deccan Skyway Holidays · Vijayawada
Three branches, one pipeline, no more double-quoting the same client
We have offices in Vijayawada, Guntur and Visakhapatnam, and until last year the same walk-in could get two different prices from two of our branches within a week. The CRM Paatheya rolled out gave us a single lead pool with ownership rules and duplicate detection, so whoever touched the enquiry first keeps it and everyone else can see the history. Branch-wise dashboards ended a lot of unproductive arguments in our Monday meetings because the numbers are now the same for everyone. Conversion is up, but the bigger win is that my managers spend their time selling instead of reconciling registers.
Nandini Rao
Director
Coorg Canopy Getaways · Mysuru
Homestay inventory in Coorg without the seasonal scramble
Our entire product is Coorg and Chikmagalur homestays and estate stays, which is a market where the best properties are family-run and do not answer emails. Paatheya's sourcing team physically verified twenty-two properties for us and negotiated allocation rather than on-request bookings for the long weekends, which is when we actually make our money. Having eight rooms held across four properties for Diwali weekend changed how aggressively we could market. It took longer to set up than they initially estimated — closer to ten weeks than six — but the vendor panel we ended up with was worth the wait and has held steady through two seasons.
Joseph Fernandes
Director
Estuary Isle Holidays · Panaji
Charter season without a single manual reconciliation error
Goa's charter and group season is short and unforgiving — hundreds of bookings compressed into a few months, and a single mismatch between what we sold and what we paid can wipe out a week's margin. Getting direct portal credentials and a ledger that mirrors them changed our back office completely. My accountant now reconciles against the console export instead of my staff's handwritten register, and we closed the last season with no unexplained variance for the first time in nine years. Paatheya's team also sorted out two refund disputes with a supplier that had been sitting unresolved since before we joined.
Gaurav Mehra
Managing Partner
Aravalli Sands Adventures · Udaipur
Foreign clients found us for the first time without an OTA in between
Ninety percent of our inbound business used to arrive through two international OTAs that took a large cut and never gave us the guest's contact details. Paatheya rebuilt our site for an international audience — clear pricing in three currencies, a proper trip-styles structure, and content targeting the searches European travellers actually type before a Rajasthan trip. Within seven months we were receiving direct enquiries from Germany and the Netherlands that previously would have gone through the platform. We still work with the OTAs, but they are now about half our volume instead of nearly all of it, and the direct bookings are considerably more profitable.
Susmita Panda
Founder
Kalinga Coast Travels · Bhubaneswar
I stopped guessing which of my packages actually made money
I had eleven products on my brochure and a strong feeling that three of them were carrying the rest, but no way to prove it. Paatheya's costing audit broke each one down to per-pax contribution after real overheads, and the results genuinely surprised me — our best-selling Puri-Konark circuit was among the least profitable once staff time was properly loaded, while a quiet tribal-Odisha itinerary was our strongest earner. We repriced four products, retired two, and put our marketing budget behind the ones that deserved it. Turnover is roughly flat this year but net profit is up by about a fifth, which is exactly the outcome I asked for.
Kavita Shekhawat
Founder
Pink City Sojourns · Jaipur
Our quotes stopped looking like they were made in a hurry
Jaipur has more travel agencies than it has monuments, and when a family is comparing four quotes for the same Golden Triangle circuit, the document itself becomes the sales pitch. We were sending a Word file with a stretched logo and photos pulled off Google. Paatheya rebuilt it as a proper web itinerary with our own hotel photography, day-wise maps and a clean inclusions table, all hosted on our subdomain. Clients started replying with questions about upgrades instead of asking for a lower price, which tells me the perception shifted. We closed our strongest October in six years without cutting rates once.
Aditya Varma
CEO
Cubbon Lane Journeys · Bengaluru
We doubled the sales team without doubling the chaos
We went from five consultants to eleven in about eight months, and the informal system that worked at five collapsed almost immediately — leads assigned over WhatsApp, follow-ups living in individual notebooks, and no way to tell who was actually performing. Paatheya's CRM rollout gave us round-robin assignment, activity logging and a manager dashboard that shows response times per consultant rather than just closed revenue. The uncomfortable part was discovering that two of my highest-volume people had the worst follow-up discipline, which we could then coach properly. Team output per head is up roughly a third, and onboarding a new consultant now takes days instead of a month.
Stanzin Angmo
Director
Indus Highland Camps · Leh
Ladakh inventory locked before the season, not fought over during it
Our season is four months long and everything depends on securing camps in Nubra and Pangong before the Delhi operators sweep the inventory in March. Working alone, we were always a step behind. Paatheya negotiated block allocations across seven properties on our behalf with written release dates, which meant we could confidently sell July departures in February. The escrow arrangement also solved a problem specific to this region, where advances traditionally move on trust and occasionally do not come back. We ran our fullest season yet and, for the first time, turned business away rather than scrambling for rooms.
Jasleen Kaur Sethi
Founder
Shivalik Sky Travels · Chandigarh
We stopped being confused with the three agencies of a similar name
There were four travel companies in Chandigarh with names close enough to ours that clients regularly walked into the wrong office, and one of them had genuinely poor reviews that were being attributed to us. Paatheya handled a full identity rebuild — new mark, a distinct colour system, consistent signage and, crucially, cleaning up our presence across Google, JustDial and the map listings so the right business showed for the right search. The misdirected complaints stopped within about two months. Walk-in footfall is up and, more to the point, people now arrive knowing which company they came to see.
Tenzin Norbu
Director
Snowline Passage Treks · Manali
Trek itineraries with altitude profiles our clients actually read
Selling a Hampta Pass or Spiti circuit means answering the same four questions about acclimatisation, fitness and what happens if the weather turns. Paatheya built us an itinerary template with a day-by-day altitude graph, a gear checklist block and a plain-English contingency section, all inside the same link we send for pricing. The number of pre-booking phone calls per enquiry dropped noticeably because the document answers the questions before they are asked. Our guides also like that the same link works as a briefing document on the trail, since it exports cleanly to PDF for offline use.
Neelam Srivastava
Director
Awadh Trails Holidays · Lucknow
The wedding-season enquiry flood finally has a system behind it
Between November and February we handle destination-wedding groups alongside regular leisure bookings, and the two used to collide badly — a hundred-guest enquiry needs twenty touchpoints, while a couple booking Goa needs three, and everything sat in the same inbox with equal weight. The CRM Paatheya set up gives group enquiries their own pipeline with checklists for room blocks, transfers and vendor confirmations. Nothing falls through the gap between the sales call and the operations handover any more. Last season we ran four weddings simultaneously with the same headcount that struggled with two the year before.
Pemba Lepcha
Managing Partner
Kanchenjunga Vista Tours · Gangtok
Permit-dependent circuits with a vendor panel that holds up
North Sikkim is the most operationally fragile product we sell — restricted-area permits, roads that close without warning, and homestays with no formal booking system. Paatheya's sourcing team spent time on the ground here rather than doing it over email, and built us a panel of vetted operators in Lachen and Lachung with documented rates and named backups. When the Gurudongmar road shut for two days last November, the replacement itinerary was arranged through the panel without a single guest complaint reaching me. That kind of quiet reliability is the entire value of the arrangement.
Rajendra Gaikwad
Proprietor
Ajanta Waymark Tours · Aurangabad
Thirty years of reputation that existed nowhere online
I have been running heritage tours to Ajanta and Ellora since 1994 and every client I have came through word of mouth, which was fine until the generation that recommends restaurants on Instagram started planning their parents' holidays. I had no website, no reviews and no photographs from three decades of work. Paatheya built the site around the guiding expertise rather than the itineraries, collected testimonials from old clients, and got our Google listing properly established with the archaeological-site keywords people actually search. We now get enquiries from Mumbai and Pune families who found us online, which had literally never happened before.
Bhavesh Thakkar
Managing Partner
Sabarmati Skyline Tours · Ahmedabad
Group Jain pilgrimage circuits that no longer take a week to price
We handle large family and community groups, sometimes ninety people across three coaches, and the pricing complexity is genuinely difficult — different room-sharing combinations, meal preferences and partial-journey passengers all in one booking. The builder Paatheya configured lets us set per-pax slabs and generate a single itinerary that shows each family their own cost while the group organiser sees the full sheet. What used to be four days of spreadsheet work is now an afternoon. I would have liked the group-splitting logic to be a little more flexible for mid-tour joiners, and they have it on their roadmap, but even as it stands it saved our last Palitana season.
Manish Vyas
Proprietor
Malwa Meridian Travels · Indore
I can finally see my business without calling three people
I am not a technology person and I resisted this for two years because every demo I had seen was built for companies far larger than mine. What sold me was that Paatheya configured it around how we already work rather than asking us to change everything at once. I now open one screen in the morning and see every live enquiry, what stage it is at and what payment is due this week. My honest feedback is that the mobile view was cramped when we started and I told them so, though a later update improved it considerably. For a six-person agency this has been the single most useful thing we have bought.
Murugan Pillai
Founder
Temple Coast Holidays · Madurai
Temple-circuit hotels that actually match what we promised
Pilgrimage groups are unforgiving about two things — meal timings and room quality — and for years I was booking hotels in Rameswaram and Kanyakumari on a supplier's word and finding out on arrival. Paatheya physically inspected the properties on our circuit and gave us a graded panel with photographs and honest notes, including which ones to avoid in summer. The rate improvement was modest, maybe six or seven percent, but the drop in complaints was dramatic. My one criticism is that the panel is still thinner than I would like around Chettinad, and I have asked them to widen it before next season.
Revathi Subramanian
Co-Founder
Nilgiri Verse Travels · Coimbatore
One rate sheet, six languages of client, zero version confusion
We sell Ooty, Coonoor and Valparai to a mix of domestic families and NRI clients, and our old process meant three people maintaining three slightly different price lists. The moment a resort revised its tariff we would find out weeks later through a booking that did not add up. Paatheya moved everything to a shared rate sheet that the itinerary pulls from live, so one update reaches every open quote instantly. The stale-price problem has simply gone away. Our consultants also stopped calling me to confirm rates, which has given me back several hours a week I did not realise I was losing.
Farida Lokhandwala
Managing Director
Diamond Coast Voyages · Surat
Repeat clients stopped being a matter of who remembered them
A large part of our business is the same families travelling every year, and our ability to sell to them depended entirely on whichever consultant happened to remember that they prefer aisle seats and never take early-morning flights. When that consultant left, so did the relationship. The CRM now holds traveller profiles with preferences, past trips and anniversary dates, and it prompts us to reach out before the season rather than after they have booked elsewhere. Our repeat-booking rate has climbed from roughly a quarter to just under forty percent. The proactive outreach campaigns essentially pay for the system several times over.
Asha Chouhan
Director
Narmada Ridge Retreats · Bhopal
Bandhavgarh and Kanha lodges at rates I could not get alone
Central India wildlife lodges price aggressively for volume, and a mid-sized operator sending forty groups a season simply does not have the leverage that a large consolidator does. Being part of Paatheya's buying panel gave us access to contracted rates that were between nine and thirteen percent better than what I was quoted directly, on the same properties. Just as importantly, the payment terms improved — we now hold rooms on partial advance rather than full prepayment, which has freed up working capital during the pre-season months when we are cash-tight. That cash-flow change alone let us take on two extra group departures this year.
Sunil Wankhede
Operations Head
Orange City Expeditions · Nagpur
Tadoba safari bookings that reconcile themselves
Wildlife bookings have a brutal operational detail — safari permits are released on fixed dates, need exact passenger identity details, and are non-transferable if you get a name wrong. We were tracking permit deadlines on a whiteboard. Paatheya built us a pipeline stage with automated reminders tied to each permit window, and document upload fields so ID proofs are collected at booking rather than chased at the last minute. We have not missed a permit release since it went live, which in our business is the difference between a delivered trip and a refund. The WhatsApp reminders to clients for pending documents saved my team an enormous amount of chasing.
George Mathew
Managing Director
Anamudi Trails · Thiruvananthapuram
Inbound European groups need paperwork our old suppliers could not produce
Our German and Scandinavian partners require supplier insurance certificates, vehicle fitness documents and driver credentials before they will confirm a season, and half our ground vendors had never been asked for any of it. Paatheya restructured our vendor panel around suppliers who could actually produce compliant documentation, and holds the certificates centrally so I am not chasing paperwork every renewal. We passed a European tour operator's supplier audit last spring without a single follow-up query. That contract is now our largest single account, and we would not have qualified for it eighteen months ago.
Dolma Bhutia
Founder
Teesta Valley Travels · Siliguri
Three languages, one pipeline, and no lost WhatsApp threads
Our enquiries arrive in Hindi, Bengali and Nepali, often as voice notes, and they used to live in whichever staff member's personal WhatsApp received them. When someone took leave, their leads went quiet for a week. Paatheya connected the business WhatsApp number directly into the CRM so every conversation attaches to the lead record and any consultant can pick it up. The handover problem disappeared almost overnight. For a business where the first response often decides the booking, having the full thread visible to the whole team has been worth far more than I expected when we signed up.
No reviews in this category yet.
